Customer experience
this track focuses on improving the overall customer experience, from the first point of contact to post-purchase support. It involves using technology, such as AI and automation, to provide personalised and seamless experiences across channels. Customer experience is an important aspect of marketing transformation. Customer experience refers to the overall experience that customers have with an organisation, from their first point of contact to post-purchase support. It involves all of the interactions that customers have with an organisation, including their interactions with products, services, and employees. In the context of marketing transformation, improving customer experience involves using technology, such as AI and automation, to provide personalised and seamless experiences across channels. It also involves understanding customer needs and preferences, and using this knowledge to develop marketing strategies and tactics that align with customer expectations and preferences. Improving customer experience is important because it can help organisations build strong and lasting relationships with their customers, leading to increased customer loyalty and business growth. By prioritising customer experience, organisations can differentiate themselves from competitors and stay ahead in a crowded and competitive market.

Data and analytics
this track involves using data and analytics to gain insights into customer behaviour and preferences, and using these insights to inform marketing strategies and tactics. Data and analytics are important components of marketing transformation. Data refers to the information that organisations collect about their customers, products, and operations. This data can provide valuable insights into customer behaviour and preferences, which can inform marketing strategies and tactics. Analytics, on the other hand, refers to the process of using data and statistical techniques to gain insights and make informed decisions. In the context of marketing transformation, analytics can help organisations understand their customers and their needs, and use this knowledge to develop effective marketing strategies and campaigns. Together, data and analytics can help organisations make data-driven decisions and improve the effectiveness of their marketing efforts. By leveraging data and analytics, organisations can gain a competitive advantage and drive business growth.

Content and storytelling
this track focuses on creating compelling and engaging content that resonates with customers and helps build brand awareness and loyalty. Content and storytelling are important components of marketing transformation. Content refers to the materials that organisations use to communicate with their customers and build relationships. This can include written content, such as blog posts and articles, as well as visual content, such as videos and images. Storytelling, on the other hand, refers to the use of narrative to communicate ideas and engage audiences. In the context of marketing transformation, storytelling can help organisations create compelling and engaging content that resonates with customers and helps build brand awareness and loyalty. Together, content and storytelling can help organisations create engaging and authentic experiences for their customers, driving business growth and customer loyalty. By adopting a storytelling approach to their marketing, organisations can create more meaningful connections with their customers and stand out in a crowded and competitive market.

Technology and automation
this track involves using technology, such as AI and machine learning, to automate and optimise marketing processes and campaigns. Technology and automation are important components of marketing transformation. Technology refers to the tools and systems that organisations use to support their marketing efforts. This can include AI and machine learning, which can help automate and optimise marketing processes and campaigns. Automation, on the other hand, refers to the process of using technology to automate repetitive or manual tasks, freeing up time and resources for more strategic and creative work. In the context of marketing transformation, automation can help organisations streamline and optimise their marketing processes, allowing them to focus on providing personalised and engaging customer experiences. Together, technology and automation can help organisations improve efficiency, reduce costs, and drive business growth. By adopting and leveraging these tools and technologies, organisations can stay competitive and adapt to the constantly evolving digital landscape.

Organisational culture and change management
this track focuses on creating a culture within the organisation that supports marketing transformation and change. It involves aligning the organisation’s goals, processes, and systems to support the adoption of new technologies and ways of working. Organisational culture and change management are important aspects of marketing transformation. Organisational culture refers to the values, beliefs, and behaviours that are shared by the members of an organisation. It plays a critical role in shaping how employees think, act, and work together, and it can have a major impact on the success of marketing transformation initiatives. Change management, on the other hand, involves the process of planning and implementing changes within an organisation. It is an essential part of marketing transformation, as it helps organisations align their goals, processes, and systems to support the adoption of new technologies and ways of working. Change management can help organisations overcome resistance to change, minimise disruption, and ensure the successful adoption of new marketing practices. Together, organizational culture and change management can help organisations create a supportive and collaborative environment for marketing transformation, leading to improved customer experiences and business growth.