Shifting from product design to experience design Product design involves the process of creating and developing physical products or services. It involves identifying customer needs and preferences, developing concepts and prototypes, and testing and refining the final product to ensure it meets the desired specifications and performance criteria. Experience design, on the other hand, focuses on creating meaningful and memorable …

offer more value to customers: services can often be tailored to meet the specific needs of a customer, which can be more appealing than a one-size-fits-all product. increase customer loyalty: services often involve ongoing interactions with customers, which can help build stronger relationships and increase loyalty. diversify revenue streams: a service-based business can often generate multiple streams of revenue through …